Terms of Use
UK

We are Limbic Limited, a UK company providing software that supports mental health care. These terms apply to all our UK products, including:

• Limbic Access (web chatbot for referrals into mental health services)
• Limbic Care (mobile app for patients in mental health care)
• Web-based dashboards used by clinicians to manage these products for mental health services
• Any documents we provide as part of these products

Our software helps patients do two things:

1. Get access to a mental health service (Limbic Access)
2. Navigate through treatment and care (Limbic Care)

Using our software to refer into services (Limbic Access) or support care delivered by a therapist (Limbic Care), it uses information collected (like how you’re feeling and what you’re going through) to create insights that the healthcare team can use to give you better care (we call this 'Limbic Generated Data').

For clinical healthcare teams, our software displays these ‘Limbic Generated Data’ to help them view information about your mental health. These tools support, and do not replace, clinical judgment.

We collect and use your personal data in line with our Privacy Policy. Please read it at: https://www.limbic.ai/limbic-access-privacy

We do our best to protect your information by being compliant to a number of information security standards that require us to be audited - this means that someone external to Limbic checks that we’re doing things in line with the standards we follow.  However no online system is 100% secure.

When you use our software, we grant you a personal license to access and use it. This means:

• You can use our apps on your devices.
• You can use our documents (if any) to support your care.

Please know that we may update the software periodically to improve it or to fix any bugs or issues.

You must be 16 or older to use any of our software.

You must not share your use of the software with anyone else.

We may update the terms, software or services in the future. This notice will let you know about 
major changes.

If you use our app on a device you don’t own, make sure you have the owner's permission.

We may collect technical information about your device to help us fix bugs and improve the service.

Our software may link to other websites we don’t control. We’re not responsible for their content or privacy policies.

You agree not to:

• Copy or share our software or services without permission.
• Break the law or misuse the software.
• Try to hack, damage, or reverse-engineer our software.
• Infringe anyone’s rights, share offensive content, or harm our systems.

If you’re a patient, don’t rely on the software without professional advice.

If you’re a clinician, use your judgment and don’t share or access data you shouldn’t.

We own all rights to the software and services. You have a licence to use it, not ownership.You keep ownership of your data, but we may use anonymised copies for research and development. We will always ask for consent from you in order to do this.

We can stop your access to the software if you break the rules. If that happens, you must:

• Stop using the software.
• Delete it from all devices.
• We may remove access remotely if needed.

We may transfer our rights to another company. You can’t transfer yours unless we agree in writing.

These terms only apply to you and us. No one else has any rights under them.

If a court says part of these terms is illegal, the rest will still apply.

Even if we delay enforcing these terms, we can still do so later.

These terms are governed by English law. You can take legal action in the UK country where you live (England, Wales, Scotland or Northern Ireland).